Mary, our AI companion, phones the older and at-risk residents on your register, in their own language, on the schedule you set. careplans ai listens for what matters and turns every call into the next step: a referral, a family update, a follow-up call or an alert to your staff.
Your residents have a friendly conversation. Your team gets a short, clear list of what to do next.
An AI voice check-in to any landline or mobile, on the schedule you set. Mary says she is AI, speaks the resident’s language and remembers the last call.
“Good morning Doris, it is Mary from the council wellbeing line. How did you go in the heat yesterday?”
Every call becomes a short summary. Needs, risks and changes in mood or health are picked up and compared with the resident’s own baseline.
Staff get a short list each morning and alerts in real time. Referrals, family updates and follow-up calls are ready to approve, or happen automatically.
Mary can ring every resident on a heatwave or vulnerability list within hours, not days. Your team sees who is fine, who did not answer and who needs a person today.
Listen to one call
Mary talks the way a caring neighbour would. Underneath, every phrase is weighed against what Doris said last week. Press play to hear a sample.
Good morning Doris, it is Mary, the AI companion from the council wellbeing line. As always, you can ask me to stop these calls at any time. How did you go in the heat yesterday?
Oh, not great, love. The air conditioner stopped on Sunday and I have not been sleeping.
I am sorry to hear that. Is anyone able to look at it for you?
My daughter is up in Brisbane, and I cannot get up the ladder to the unit any more.
Would you like me to ask the council team to help with the air conditioner, and let your daughter know?
Would you? That would be such a weight off.
Residents always know they are talking to AI. Every call opens by saying so, explains that the council arranged it, and reminds them they can stop the calls at any time. A person can join whenever the resident asks.
Many languages
Many older residents are most comfortable in the language they grew up with. careplans ai holds the whole conversation in the resident’s preferred language, and your team still reads every summary in English.
Under the hood
Every call runs through the same three stages. Your coordinators only see the end of it.
One concern, followed through
Tap any step. Staff decide wherever a decision matters.
“The air conditioner stopped on Sunday and I have not been sleeping.”Step 1 of 8: Need extracted
Kate identifies a home maintenance need and poor sleep from the conversation.
Age, living alone and a forecast over 38°C move Doris to high priority.
The duty coordinator gets an SMS with a two-line summary and a link to the call.
Once approved, a job goes to the home maintenance and modification service.
Her daughter gets a message through nonni.ai, with Doris’s consent.
Doris hears the hours and address of the nearest council cool place.
Mary rings back the next morning to check the repair and how Doris slept.
The outcome is logged against your heatwave plan and wellbeing reporting.
Illustrative example. Every action is configured with your team, and any step can require staff approval by voice, SMS, email or your existing sign-off process.
Your numbers
Move the sliders to match your program. Every figure is an estimate from your own inputs.
Estimate only. "With careplans ai" counts staff time on follow-ups at the same minutes per call.
Over weeks, not just today
One call tells you how someone is today. Regular calls tell you which way they are heading.
WHO-5 drifting down over two months. Flagged at week 6 for a visit.
Two missed calls in a row send a welfare prompt to your team.
Themes across your register show where services are most needed.
Charts use illustrative data.
Where councils use it
Regular check-ins for residents with no daily contact, with early warning of decline.
Call every resident on a vulnerability list within hours, not days.
Check in between visits and hear the changes support workers miss.
Short daily calls for residents settling back in, alongside local health services.
Safety and privacy
careplans ai was built for aged care and community health and is used with an aged care provider and a university research partner in NSW.
Book a demo
Choose a time that suits you and we will send a calendar invitation. Prefer email? Write to andrew@careplans.io.
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Pilot offer
We set up the calls, the schedule and the escalation contacts with your team.